When experiencing trouble with your laser printer always utilize the event log or configuration sheet to obtain the last error codes the machine recorded. These can be printed from the menu on the printer itself. An event is considered any significant occurrence in the system and is recorded in the machine. Typically the configuration sheet will include an event log with the last three errors. An event log will typically have a list of the last 50 errors. These error codes can assist us tremendously in helping you diagnose the cause of your trouble. Especially in the case of paper jams, since a paper jam could be caused by many areas of the printer, such as the tray, the input or the output assemblies, or due to a faulty fuser. The error code associated with the event will help us identify which area of the printer is causing the issue, and ensure that we are always prepared with the needed parts when we arrive, and can complete your repair on the first service call. From the menu on your printer you can find an option for printing the configuration page.  You should be able to also find the event log report under information or reports on the menu as well.If you are having trouble and need assistance in printing either of these reports please contact our customer service team and we will be happy to assist you.

It is important in this situation to note the error code that appears when the printer jams. This is also a situation where you should place a service call. The error code will point the technician to the area of the machine that is causing the jam. It is possible the smallest piece of paper is stuck somewhere inside the printer or inside the fuser. When the fuser approaches the end of life jams can occur more often. If a jam is not removed correctly, following the paper path, it is possible for a piece to tear off and lodge itself inside the fuser. If you can not easily remove the jammed paper following the paper path, call for a technician to prevent further damage to the machine.

When the fuser starts to approach end of life one indication is that the prints will come out with small crinkles such as in the corner of the page or the entire page will come out with significant creases.

There is no absolute answer for this question, there are guidelines for usage from the manufacturer but they can be affected by many variables. The guidelines usually refer to a page count not a time length because based on usage you meet that page count sooner than the average printer user.Some of the many variables are toner quality, type of printed material (i.e. labels) or type of paper.  If you are using a low quality aftermarket toner this is a definite contributor to wear on the fuser.  Low quality toners can tend to leak, that excess toner collects in the fuser and will age and damage it prematurely.Labels are another source of damage, it is possible to safely print labels or forms that include labels but when using labels improperly or haphazardly the glue from a label can ruin a fuser.Also, make sure the paper stock you are using is appropriate for the model and style of your printer.  Using the wrong paper, especially if you are putting it in a paper tray that is not designed for pick up of that type of paper, can cause paper jams which again can cause damage to your fuser if not removed correctly.

95% of the time you have a bad toner cartridge. Regardless of if you are using Original Manufacturer toner cartridges or Aftermarket Remanufactured toner cartridges you will occasionally have a bad one. In these types of instances before you incur the cost of a service call switch out the toner cartridge first and run 50 or so pages to determine if this solves the problem. Remember toner can cause damage to your printer, the transfer belt and fuser in particular. If you have excessive spilled toner in your machine you should call us for a cleaning so that you do not age those parts prematurely or cause other damage.

There are many moving parts in a printer from picking up the paper from the tray and moving it through the machine to depositing it in the output tray. This sound is generally an indication that your fuser may be struggling and may need to be replaced. There are also gear assemblies and input/output assemblies that could at times cause this issue.

 You can absolutely use aftermarket and remanufactured toner cartridges, and original manufacturers like HP, Lexmark, Dell etc., cannot by law void your warranty. It is true that using a poor quality toner cartridge can cause damage to your printer.  Excess toner leaking into a machine can cause damage to its internal parts such as the fuser and transfer belt. However there are many good quality aftermarket or remanufactured toner cartridges out on the market and one of the best  is one that I.T. Products offers.  It is made by an ISO Certified manufacturer to original manufacturer specifications but does not impose any trade infringements.

In this situation you want to carefully inspect the tray that is causing the issue.  Look for any damage especially to the lever that adjusts for the size of paper.   In the greater percentage of these instances there is some damage to the tray.  However there could be other causes so a service call may be necessary to properly diagnosis the problem.

It could be the type of media or paper being used.  Is this the same type of paper you have always used?  If it is and all of sudden it is not advancing from the tray that would again support that there is now damage to the tray.

If you are using new or different media or paper make sure that your printer is designed to be able to print with it from a tray or should it be put into the manual feed.

A bad or damaged fuser can actually cause the paper not to be picked up from the tray.  If the fuser is not operating at the correct temperature levels it prevents the paper from advancing.

When you are replacing a fuser, rollers should be examined for wear and tear or damage.  Rollers will dry out and wear down which could cause this issue.

There are several other assemblies that could be involved if none of the above solutions work to solve this issue that a technician would test for on a service call.

 The first step with type of print quality is to check the toner cartridge. Remove it from the machine and look it over for any damage or excessive leakage. Your next step is to replace it with another toner cartridge. If this does not solve the issue you may need to replace the fuser.

 The first step with this type of print quality is to check the toner cartridge. Remove it from the machine and look it over for any damage or excessive leakage. The best next step is to replace it with another toner cartridge. If this does not solve the issue you may need a service call to diagnose the problem.

 Typically if you are experiencing vertical lines on your prints you will need a service call to diagnose the issue. Vertical lines can be caused by a problem with your fuser or could also involve the transfer belt.

 First remove the color cartridge with which you are having an issue and make sure that it is not damaged or leaking. Replace the cartridge to eliminate the possibility of a bad toner cartridge. If this does not solve the issue check the event log to determine if your machine is recording any error codes.This machine will need a service call to diagnose the issue. There are sensors involved in this area of the machine that could affect the function of that cartridge and cause the spewing of toner.

 Even if the status on your printer shows that there is still toner left in your cartridge, replace the toner cartridge and test how your prints come out once replaced. If this does not solve the issue schedule a service call.

 This is considered “ghosting” and is caused by a malfunctioning fuser or imaging kit depending on the manufacturer of your printer. If your machine takes drums in addition to toner cartridges, it could also be caused by drum. You may want to change the drum if you are accustomed to doing so first, but if that does not solve the problem you need to schedule a service call.